Frequently Asked Questions
HOW IT WORKS
Q: What is a Community Supported Kitchen (CSK)?
A: Our business is inspired by the Supported Agriculture (CSA) model, where members of a CSA farm pre-purchase produce and pick up their fresh vegetable shares every week. It's a great way for farms to sell their produce directly to the community.
Three Leaves Heritage Foods views itself as a Community Supported Kitchen (CSK) because similarly, our members can pre-purchase our food, only it comes in the form of freshly-prepared, nutritious, ready-to-eat meals.
We buy local and organic wherever possible. It’s good for the environment, and because fruits and vegetables are not subjected to packaging and lengthy transport, they retain most of their vitamins.
Q: How does your Community Supported Kitchen work?
A: The Three Leaves model is based on the idea that local, organic food maximizes wellness.
Each week we plan a new menu and procure ingredients from local, organic farms. Our newsletter subscribers then receive our menu by email and members (one-time $25 fee) have the opportunity to order a Share online between Friday and Sunday.
Once we know how many meals to prepare, we start cooking! And come Wednesday afternoon, our customers arrive to pick up their shares.
(We always make extra, so you can come in during our Wednesday and Thursday pick-up hours and purchase meals from our À La Carte selection. It’s a great way to get to know our flavors!)
Q: What’s in a weekly share?
A: Each week, the shares contain the same types and quantities of foods. The menu is different each week based on what’s fresh and in-season (and what we’re excited to cook!). Your share will include:
a 32 oz soup
two 32 oz salads
a healthy, gluten-free dessert
Q: How do I become a member?
A: Simply click here or use the membership button in our online store. This $25 fee covers the cost of a reusable bag and helps with the cost of re-usable jars in support of sustainability.
As a member, you can order a share consisting of:
Q: Do I have to be a member?
A: Yes and No…
No—You don’t have to be a member to come in and purchase items from our À La Carte selection. Our opening hours are the same as the pick up hours for monthly shares, and we always have our fridges and freezers stocked with tasty weekly specials and delicious customer favorites. You can check out our selection here. <link to à la carte section>
Yes—If you are interested in purchasing a weekly share, you need to join with a one-time membership fee of $25—this provides you with the reusable jars and your Three Leaves insulated carry bag. Once you’re a member, you can choose to order our weekly menu at any frequency you like. Weekly, as it fits your needs, or you can pay in advance for a whole month at a time and simplify your process.
New to Three Leaves? Come in and become acquainted with what's in our fridge. You'll find easy-to-heat entrées, ready-made, nutritient-packed salads and soups, bone broths, sauerkraut, and of course, gluten-free sweet treats.
Q: I have food sensitivities. Can you accommodate that?
A: Everything at Three Leaves Foods is gluten-free and dairy-free, however, we do occasionally offer goat cheese in a couple of dishes, but it will be clearly marked. If there is a dish that you cannot eat, just let us know at pick up and you can exchange it for another item of the same value. Easy!
Q: I’m vegetarian. Do you have a share option for me?
A: We've got you covered! We have a Vegetarian Share option you can choose online when you order. We also have a range of weekly à la carte items in our Heritage Food Store that are vegetarian. Come in and check them out!
ORDERING AND SHOPPING
Q: Can I purchase a gift certificate for someone?
A: Yes, and our gift certificates make great gifts for new parents, friends or family needing support for health reasons, or to just take the stress out of an already busy week.
Q: What are your pickup hours?
A: Our current hours are Wednesdays 3pm-7pm and Thursdays 11am-2pm. We’ve had customers tell that because our store hours are unique, they set a reminder on their phone!
Note: Wednesday is a busy day, so the earlier you make it in, the more choices you'll find in our Heritage Food Store shelves!
Q: Why are you only open during those pickup hours on Wednesday and Thursday?
A: Our production is finely tuned to bring you the tastiest and freshest dishes. The behind-the-scenes work we do on all the other days of the week—from perusing local farm offerings to soaking beans and fermenting krauts to the long slow cooking of our broths—leads up to your shares and the à la carte dishes being created and ready for you during our pickup hours. We’ve worked to make these as convenient for different schedules as possible with some morning and some evening hours on Wednesday/Thursday.
Q: Should I wash the glass jars before I bring them back?
A: Yes, please! And please remember to return the lids as well. We appreciate it tremendously when the jars are soaked in hot water so the labels come off. As we have to sterilize the jars and lids, as long as the are well-rinsed with hot water, all is well.
Q: What if I still have questions?
A: Just get in touch with us! You can reach us by email at firstname.lastname@example.org